Policies
To maintain a high level of service and a serene setting for our guests, we have put the following policies in place. Mahalo for your understanding.Please click on a section to see details.
Rates
Price includes daily breakfast and maid service.
Room rates are for single/double occupancy and are based on a two night minimum. Rates may vary depending on season (please ask about seasonal and long-stay discounts). Additional guests may be accommodated for $20/each per night.
Hawaiian State Excise tax of 4.166% and Hawaiian Hotel tax of 8.25% will be added to room pricing.
Room rates are for single/double occupancy and are based on a two night minimum. Rates may vary depending on season (please ask about seasonal and long-stay discounts). Additional guests may be accommodated for $20/each per night.
Hawaiian State Excise tax of 4.166% and Hawaiian Hotel tax of 8.25% will be added to room pricing.
Payment
Payment must be made at time of reservation with a
credit card (we accept American Express, Visa, and
Mastercard).
Cancellations and Refunds
We understand that plans can change. Especially
considering the vagaries of airline travel these
days, we strongly suggest you purchase travel
insurance to cover flight and room fees should
plans change (please let us know if you’d
like assistance finding travel insurance).
We always do our very best to re-book cancelled rooms. In the event we cannot, refunds are based on the date of notification of cancellation and are handled on the following timeline:
We always do our very best to re-book cancelled rooms. In the event we cannot, refunds are based on the date of notification of cancellation and are handled on the following timeline:
> 90 days in advance of reservation date = Full refund minus a $50 administrative fee.
60-90 days in advance of reservation date = 25% of payment retained
30-60 days in advance of reservation date = 50% of payment retained
< 30 days in advance of reservation date = 100% of payment retained
Check-in and Check-out
Check in between 3 pm and 7 pm. If you plan to
arrive later than 7 pm, please let us know in
advance and we'll be happy to provide special
instructions.
Check out by 11 am.
Check out by 11 am.
Safety
The
Luana Inn is a non-smoking establishment.
Some of the features that make the Inn beautiful are unsafe for small children (swimming pool, hot tub, steep driveway, etc.). While children are welcome, they must be under the direct supervision of an adult at all times.
Some of the features that make the Inn beautiful are unsafe for small children (swimming pool, hot tub, steep driveway, etc.). While children are welcome, they must be under the direct supervision of an adult at all times.
Privacy
Luana Inn respects the privacy of all guests and
will not sell, trade, or in any way share guest
information.