To maintain a high level of service and a serene setting for our guests, we have put the following policies in place. Mahalo for your understanding.

Payment

Payment must be made at time of reservation with a credit card (we accept American Express, Visa, and Mastercard).

Cancellations & Refunds

We understand that plans can change. Especially considering the vagaries of airline travel these days, we strongly suggest you purchase travel insurance to cover flight and room fees should plans change (please let us know if you’d like assistance finding travel insurance).

We always do our very best to re-book cancelled rooms. In the event we cannot, refunds are based on the date of notification of cancellation and are handled on the following timeline:

>90 days in advance of reservation date = Full refund minus a $50 administrative fee.

60-90 days in advance of reservation date = 25% of payment retained

30-60 days in advance of reservation date = 50% of payment retained

< 30 days in advance of reservation date = 100% of payment retained

Check-in and Check-out

Check in between 3 pm and 7 pm. If you plan to arrive later than 7 pm, please let us know in advance and we'll be happy to provide special instructions. Check out by 11 am.

Safety

The Luana Inn is a non-smoking establishment.

Some of the features that make the Inn beautiful are unsafe for small children (swimming pool, hot tub, steep driveway, etc.). While children are welcome, they must be under the direct supervision of an adult at all times.

Privacy

Luana Inn respects the privacy of all guests and will not sell, trade, or in any way share guest information.